Knowledge

Here you add one or more knowledge bases that Sitevision AI uses as a basis for answering questions. Sitevision AI follows the authorization model in Sitevision.

Settings

API key

API key for Sitevision AI is provided by Sitevision support upon request.

API id

API identification for Sitevision AI is provided by Sitevision support upon request.

Credentials test

Here you can click the "Run Credentials Test" button to test that you have the correct API credentials. Applies if you use other sources than Sitevision AI.

This feature requires that you have an additional license for Assistant and the Manage Site Settings and Manage AI permissions.

Knowledge bases

Here you can see the knowledge bases that are set up. Click Add to add a knowledge base. A knowledge base can be a mixture of pages (structures) and files in Sitevision. For example, the Management pages plus some policy documents in the file archive.

Via API, it is now possible to add, update and delete content in Knowledge Bases. This means that you can index information from, for example, document management systems (such as SharePoint or Dropbox), case management systems (such as Zendesk or Jira) and product databases.

You will get a better response from AI if you have a more limited knowledge base instead of pointing out the whole site about a knowledge base.

If a page is removed from the knowledge base, it is removed from the index. If a page is added to the knowledge base, it is added to the index.

Remember that the content must be indexed and searchable to be available in the knowledge base. You can manage permissions for pages and files to ensure that the right people have access to the right information.

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