Add knowledge base

Here you add a knowledge base. A knowledge base can be a mix of pages (structures) and files in Sitevision. For example, the Management pages plus some policy documents in the file archive.

Editorial information

Name

You must enter your knowledge base. Try to give it an explanatory name.

Scope

Here you add the scope of the knowledge base, click on Add to add pages (sub-branches) or files.

Settings

Allow external data sources

You can tick this box if you want to allow external sources. Via API, it is now possible to add, update and delete content in Knowledge Bases. This means that you can index information from, for example, document management systems (such as SharePoint or Dropbox), case management systems (such as Zendesk or Jira) and product databases.

General

Get information about the knowledge base

If you go in and change an existing knowledge base, there is an additional button for retrieving information about the knowledge base. This allows you to see indexed objects, both internal (from the website) and external (from the API), and when they are updated.